Activation Procedure

Isadora 3 Manual

Installing Isadora ← Previous | Next → Getting Started

---

Activation Procedure

Before you will be able to save your work in Isadora you must install and activate Isadora on your computer.

Isadora License Types

Visit https://troikatronix.com/get-it/ to purchase an Isadora license.

Choose which license type is right for you:

Subscription

A monthly or annual subscription to Isadora. While your subscription is active, your license is automatically upgraded to the latest version of Isadora. This option is ideal for independent designers who work with Isadora on a regular basis.

Rental

Activates Isadora for a 7-Day rental period. This option is ideal for a show control computer operating Isadora for the run of a single production.

Buy-to-Own

A perpetual Isadora 3 registration for one computer. This option is best for those who prefer a one-time purchase to register a single computer.

Each Buy-to-Own license you purchase allows you to activate Isadora on up to two computers, though you may use only one of those two computers at a time. This accounts for purchasing a new computer, reformatting your hard drive, etc. Once you register Isadora on a computer it will work on that machine forever, except if you reformat your hard drive.

Upgrades

Users with a buy-to-own license for a prior Isadora version can upgrade to the current version at a discounted rate.

Isadora Activation

If you have purchased a buy-to-own, subscription, or rental license, please use the steps in Register the Isadora Standard Version.

If you purchased a buy-to-own Isadora license with a USB key, please refer to the steps in Register the Isadora USB Key Version.

Activate the Isadora Standard Version

After your order has been processed, you will receive an email with the information required to activate your copy of Isadora. Keep this email in a safe place, as you will need it to generate future activations.

The information in the email will look like this:

License ID: 12345678

Password: 12345A67

Your License ID and Password are very important. Please print an offline copy so that you can access it in an emergency.

Follow these steps to activate your copy of Isadora:

1. Your computer must be connected to the Internet.
2. Ensure you are logged in as the administrator of your computer.
3. Run your copy of Isadora by double-clicking its icon.
4. Choose Help > Activate License… The License Agreement will be displayed; click “Agree” to accept the terms of the license agreement. Then the following dialog box will appear:

PICTURE

1. Enter the License ID and Password exactly as you received it in the email from TroikaTronix. (Capitalization counts!) You may enter an optional installation name for your reference.
2. After you have correctly entered your License ID and password, the “Activate Online” button will become enabled. Click it to authorize your copy of Isadora.

Register the Isadora USB Key Version

After you purchase Isadora with a USB Key, you will receive two emails. The first will contain a one-month rental registration code. This is to allow you to start working with Isadora until the physical USB key arrives. To use this temporary code, you must download and install the Standard version of the program. Please refer to the prior section for instructions on registering this version of the program.

The second email will be sent when your USB key is shipped. It will contain the permanent registration code to be used with the USB key. The key will look something like this:

C46DFD5684047BD4B3D275D58D6BB689

C4DB260B43DA8A659725C5C455B0F6DF

F83E8350A42B196ECF5DC228DEE385CE

E35E3FDEA81FFC0C048734C2A5FE1BFE

A1756D92665F491E6AF0ACE108E5A5DB

This key is very important! Please print an offline copy so that you can access it in an emergency.

Once you have received the physical USB Key, follow these steps to register your copy of Isadora:

1. Ensure you are logged in as the administrator of your computer.
2. Download and install Isadora as described in Step 1. Ensure that you have downloaded the special USB Key version of the program.
3. Download and install the HASP USB Key drivers. At the time of this writing the drivers were located on the page at http://www.aladdin.com/support/hasp/enduser.aspx. If this link doesn’t work for some reason, search the internet for “hasp driver download” At the time of this writing, the Macintosh users should install the Sentinel HASP MacOS Run-time GUI Installation. Windows users should install the Sentinel HASP Run-time GUI Installation. After running this installer, you may be required to reboot your computer.
4. Insert the USB Key into the computer. There is a small red L.E.D. light in the key; it should illuminate.
5. Run the USB key version of copy of Isadora by double-clicking its icon.
6. You will see this message when the application starts up:


PICTURE

1. Click “OK” to continue.
2. Choose Edit > Registration…. The License Agreement will be displayed; click “Agree” to accept the terms of the license agreement. Then the following dialog box will appear.


PICTURE

1. Paste the USB registration code you received from TroikaTronix into the text field within this dialog box.
2. After you have correctly entered the USB registration code, the “Register” button will become enabled. Click it. Your copy of Isadora is now registered.

Expired Subscription and Rental Licenses

If you have purchased an Isadora subscription or rental, Isadora will automatically de-activate when your subscription or rental period ends.

If you later renew your subscription, rent Isadora again, or purchase a buy-to-own, simply repeat the activation procedure again.

Using the License Portal

The License Portal web interface is a convenient tool where you can manage your Isadora license(s) and customer information.

While Activation and Deactivation can be handled directly in Isadora, the License Portal is useful when you do not have direct access to your previously activated software. For example, should you need to re-install Isadora after replacing a computer or when re-installing your operating system you can use the License Portal to deactivate your old system so you can activate Isadora again.

You can access the License Portal from your web browser at the following URL:

https://secure.softwarekey.com/solo/customers/

You can use the license portal to:

• Recover your License ID and Activation Password.
• Change your customer contact information.
• View and manage details about your registered Isadora installations.
• Deactivate Isadora on a machine you cannot access so that you can activate it again on a different machine.

Managing Your Customer Information

Your email address is used to link all purchases, subscriptions, and rentals together in the License Portal. It is important that you confirm your email address in the License Portal before making any new purchase, subscription, or rental so that your software registration can be handled in one License Portal.

Furthermore, your e-mail address is the best way to recover your Isadora information should you lose your Isadora License ID and Activation Password, or your License Portal Login ID and Password.

You can use the “Forgot your password?” link to retrieve all your information by providing the e-mail address you used to purchase Isadora. You will receive a secure e-mail containing your customer and license information.

Remember, your Customer Login ID and Password are not the same as you Isadora License ID and Activation Password! Your Isadora License ID and Activation Password are only used to activate Isadora, whereas your Customer Login ID and Password are only used to access the License Portal.

Deactivating Isadora using the License Portal

To remotely deactivate Isadora from the License Portal:

1. Log in to the License Portal using your Customer Login ID and Password.
2. Click the “Licenses and Activations” button.
3. You will see a list consisting of your active licenses:

PICTURE

1. Choose the Isadora license you want to manage by clicking either the License ID or Product Name. You’ll see the following page:

PICTURE

1. This shows your current license information, including your License ID and password, date of issue (and expiry, for rentals and subscriptions) as well as the number of remaining activations.
2. To deactivate an Isadora registration, click the “Manage Installations” button.
3. You’ll see a list of installations. Click the red “X” to deactivate a machine. A confirmation dialog will appear to confirm your choice.

PICTURE

---

Isadora 3 Manual

Installing Isadora ← Previous | Next → Getting Started

Troikatronix Website